We are looking for Technical Support Agents to join our team! At FusionHit we support our people to grow, learn, and reach their full potential. We offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating the best working culture where our fusions feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
- Handle Tickets, Chats, Phone for clients that purchase different software.
- Participate in a global Team environment.
- Work in platforms like MAC, Windows, Android, IOS Devices to provide troubleshooting.
- Provide Technical support on a different type of software: video software, audio software, business software, computer utilities, graphics software, dictation software, home design software, animation software, and others.
- Schedule 8 am – 5 pm (Monday to Friday).
- 3+ year of Tech Support experience.
- High level of English skills, verbal and written.
- High School Diploma.
- You must possess good knowledge of Windows, MAC, as well as, Mobile Devices.
- High level of English (C1).
- WFH (5 days).
- Game Room (Ping Pong, Wii U, Play Station, Arcade Machine, Geek Table Games, Foosball).
- Corporate Pluralsight, Udemy account.
- Cereal Bar, Healthy Snacks.
- Tech Talks.
- Recreational Company Activities.
- Open space layout.
- Standing desk area.
- Social Program (HitCommunity).
- Company Awards.
- Sky TV at the office.
- Much more…
Are you curious already?
- Take a look at our company Facebook page: https://www.facebook.com/fusionhit/
- Take a look at our company culture video: https://www.youtube.com/watch?v=3u66tkPjdps
If you want to be part of FusionHit apply today! ** We are not offering relocation at this time. All Applicants must be legally eligible
This is a full-time job only.