Tech Support Specialist

We are looking for a Tech Support Specialist to join our team! We value experience but more importantly, we prefer people with a good attitude and willingness to learn new technologies. Our core values start with “People First”. When you walk through FusionHit’s doors, you feel our culture. You feel warmth. People look you in the eye, and they smile. They see you as the important and valuable person you are… whoever you are.

We Have:

  • 60+ different programs running in Android, IOS, MAC and Windows environments.
  • Queue of tickets related to Audio editing, Video editing, Business, Utilities, Graphics, Streaming, VOIP, Musician and 3D Modeling type of software.
  • Distributed team environment in CR, US, India, Philippines and others.
  • Relaxed, High Tech and Family Environment (Not a call center).
  • Schedule Monday to Friday 8AM-5PM.
  • Stable and long-term account.

You Have:

  • 3+ years of experience in Tech Support.
  • Excellent verbal and written communication skills (B2+)
  • Familiar with software troubleshooting.
  • Experience with Windows, MAC environments.
  • Experience with Mobile (Android/IOS) environments.
  • Great Customer services skills.
  • Patient and professional person.

Perks:

  • Game Room (Ping Pong, Wii U, Play Station, Arcade Machine, Geek Table Games, Foosball).
  • Corporate Pluralsight, Udemy account.
  • Happy Hour.
  • Cereal Bar, Healthy Snacks.
  • Parking.
  • Tech Talks.
  • Recreational Company Activities.
  • Open space layout.
  • Standing desk area.
  • Annual Company Retreat!
  • Social Program (HitCommunity).
  • Company Awards.
  • Sky TV at the office.
  • Much more…

Are you curious already?

If you want to be part of FusionHit apply today!  ** We are not offering relocation at this time. All Applicants must be legally eligible.

 

 

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