Monthly: February 2015

Technology

Three ways to ensure your contact center delivers great customer service every time

When it comes to dealing with customers, one of the most important ports of call is your contact centre. Perhaps more than anything else, the contact centre is the point where you have the opportunity to create a great first impression, or completely put off a prospective client. For this reason, it’s vital to ensure that your contact centre is working effectively to deliver great service to both customers and prospective clients.

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Technology

How to successfully manage a nearshore dedicated development team

With rising labour costs and a relative scarcity of high quality .Net developers in the US, nearshore software outsourcing is becoming an increasingly popular option for businesses throughout the country. Combining the economic advantages of outsourcing whilst being situated within a short journey from your base in the US, nearshore development provides the happy medium between the ability to stay in regular communication with a development team and a cost-effective, efficient workforce. Provided you are able to set up a nearshore team that runs smoothly and efficiently, your company can experience substantial gains, both in the cost and performance of running a .Net development team.

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Agile

Key Problems of Distributed Agile Development and How You Can Solve Them

It’s no secret that Agile software is fast becoming the dominant force in the software development community, with more companies adopting the Agile philosophy every day. If, however, you are a company that outsources development duties to programmers overseas, Agile’s core tenets (face-to-face communication, understanding, trust) can be tricky to enforce. As a result, many companies who rely on outsourcing may believe Agile software development is something that they can’t take advantage of.

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Agile

How to implement scrum in 5 easy steps

Let the Scrum team revolutionize your development management.

Scrum is an agile software solution that provides a flexible, holistic framework that leverages teamwork in order to reach common development goals, whilst offering the ability to make changes and respond to customer needs at any point in the process. But how do you implement Scrum into your work flow? Here are five easy steps to show you how:

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