Three ways to ensure your contact center delivers great customer service every time
When it comes to dealing with customers, one of the most important ports of call is your contact centre. Perhaps more than anything else, the contact centre is the point where you have the opportunity to create a great first impression, or completely put off a prospective client. For this reason, it’s vital to ensure that […]
How to successfully manage a nearshore dedicated development team
With rising labour costs and a relative scarcity of high quality .Net developers in the US, nearshore software outsourcing is becoming an increasingly popular option for businesses throughout the country. Combining the economic advantages of outsourcing whilst being situated within a short journey from your base in the US, nearshore development provides the happy medium […]
Key Problems of Distributed Agile Development and How You Can Solve Them
It’s no secret that Agile software is fast becoming the dominant force in the software development community, with more companies adopting the Agile philosophy every day. If, however, you are a company that outsources development duties to programmers overseas, Agile’s core tenets (face-to-face communication, understanding, trust) can be tricky to enforce. As a result, many […]
How to implement scrum in 5 easy steps
Let the Scrum team revolutionize your development management. Scrum is an agile software solution that provides a flexible, holistic framework that leverages teamwork in order to reach common development goals, whilst offering the ability to make changes and respond to customer needs at any point in the process. But how do you implement Scrum into your […]